FFF Portal

Thank you for being a Family to a Frosted Face! We hope that you find this page gives you the tools to understand the policies and procedures of Frosted Faces Foundation, and provides you with helpful resources. In all scenarios, the Agreement you signed is the ultimate document to answer your questions.

Support

Email the Family Support Specialists at support@frostedfacesfoundation.org for the following:

  1. Schedule a veterinary appointment at the FFF Veterinary Hospital

  2. Ask medical questions

  3. Seek behavioral training advice

  4. Track down records

  5. Send monthly photo and video updates

Call and leave a message AND text when your Frosted Face is lost or suffering. We are happy to help, however, you are ultimately responsible for your pet’s whereabouts and healthcare.:

Family Support Specialists
Jenna Larson (949) 577-1642
Bethany Keeble (619) 504-1453
Kendra Ramada (908) 391-4794

Veterinary Services

We offer free veterinary care at FFF Veterinary Clinic that you may choose to use for your Frosted Face. The goal of FFF Veterinary Clinic is to break down one barrier to senior pet adoption by helping to cover medical expenses for chronic disease. Because care at FFF is free and therefore in high demand, scheduling and funding prioritizes pets with senior-related medical issues.

We do highly encourage families to establish care with the family veterinarian upon adoption and invest in pet insurance, with reasonable expectations to cover the cost of care for their Frosted Face when resources at FFF are not available. The Family is ultimately responsible for the timely and quality medical care of the Frosted Face upon adoption.

1. Email the Family Support Specialists to schedule a veterinary appointment at FFF Veterinary Hospital when needed. We can do bloodwork, x-rays, ultrasounds, prescribe medication, and do many surgeries! We are open Monday-Friday, 8:00am-6:30pm. 

 2. We can fill and refill medications that have been prescribed by an FFF veterinarian.

a. Please use the Prescription Refill Request form to request medications or call and leave a voicemail with the request at (760) 654-3133.

i. Filled for pick up at FFF Veterinary Hospital (Free)
ii. Called into a local pharmacy (Not reimbursable)  

b. Please use this link to place an order on the FFF Online Pharmacy.                        

i. Medications will be shipped directly to your home (Pre-pay and be reimbursed)
ii. Submit receipts within 30 days on the Reimbursement Form

3. You may pursue care outside of these guidelines and assume financial responsibility.

a. FFF offers a $500/year grant toward major medical expenses at a private practice more than 60 miles away, emergency facility, or specialty hospital. This grant is awarded at FFF’s discretion.

 We love updates!

The Family must provide at least two clear and different pictures or videos of the Frosted Face each month to FFF via Facebook or the FFF Portal. Submissions may be shared on social media and in the newsletters.

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QUESTIONNAIRES

We will reach out to you to fill out these questionnaires, but you can certainly take initiative and submit updates when it is convenient for you!

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BOARDING

We board seniors at Frosted Faces Foundation! We can administer medication, injections, and subcutaneous fluids. We can give medicated baths, clean ears, and do eye drops. We have a vet on-site to provide necessary emergent care too! With the help of volunteers, we can accommodate dogs with mobility issues and even those with incontinence who need diaper changes.

We know seniors require specialized care, and we are here to help!
Check out our Frosted Friends boarding program.