Post adoption support services

Our priority is to save the lives of as many treatable, homeless senior dogs and cats as possible through innovative programs. Through our PASS Program (Post-Adoption Support Services), you have access to senior-focused veterinary care at our on-site clinic, guidance during your pet's transition into your home, behavioral support, educational resources, and personalized advice designed to help you navigate the unique joys and challenges of adopting a senior pet. This support increases senior pet adoptions, strengthens the human-animal bond, and promotes long-term owner retention.

The cornerstone of our efforts is empowering adopters like you by providing access to free medical services at FFF Veterinary Center for senior pets adopted from FFF. The clinic provides care tailored to the unique needs of older dogs and cats. All of this support is made possible by the Frosted Fan Program.

As your pet's adopter, you remain fully responsible for providing timely and appropriate veterinary care. Use of the FFF Veterinary Center is optional and intended as a supportive resource for those facing financial hardship that makes care difficult elsewhere. If you're able to obtain care through a private veterinary provider, we encourage you to do so, helping preserve this program for adopters who need it most. Clinic services are subject to availability, hours of operation, and appointment capacity and are not guaranteed as part of the adoption contract.

Who Qualifies for the PASS Program?
The PASS Program is available only for dogs and cats who were at least 8 years old at the time of adoption from FFF. If you’re experiencing financial hardship and your pet doesn’t qualify for the PASS Program, visit Frosted Funding to learn about available assistance.

Prescription Program

FFF supports the cost of medications prescribed by FFF veterinarians when clinically indicated and when the medication is consistent within the scope of PASS and available resources. Medication coverage may be subject to veterinary approval, medical necessity, cost, availability, and current program capacity. Some medications may require additional approval or may not be routinely covered.

​All medication must be filled on the FFF Online Pharmacy and the receipt must be submitted within 30 days of purchase. ​Medications will be shipped directly to your home! FFF does not cover shipping, handling, or service fees. If you do not see your prescription on the FFF Online Pharmacy or have questions about your prescription, please email Family Support Specialists. If your pet needs a refill before the medication can be delivered, please visit the FFF Veterinary Center to request a paper prescription for pickup. FFF does not call in prescriptions to or authorize prescriptions through outside pharmacies or online retailers.

Non-covered items include over-the-counter and non-prescription products such as:
● Artificial tears and ocular lubricants
● Antibacterial or antifungal shampoos and mousses
● Antacids available over the counter, such as omeprazole or famotidine
● Flea, tick, and heartworm preventatives
● Nutraceutical supplements, such as Denamarin, Omega 3, psyllium, and probiotics.
● Behavioral supplements, such as Purina Calming Care.
● Prescription diets — all

F​FF does not reimburse for diagnostics, treatments, or medications provided at other hospitals.