Post adoption support services

Our priority is to save the lives of as many treatable, homeless senior dogs and cats as possible through innovative programs. Through our PASS Program (Post-Adoption Support Services), you have access to senior-focused veterinary care at our on-site clinic, guidance during your pet's transition into your home, behavioral support, educational resources, and personalized advice designed to help you navigate the unique joys and challenges of adopting a senior pet. This support increases senior pet adoptions, strengthens the human-animal bond, and promotes long-term owner retention.

The cornerstone of our efforts is empowering adopters like you by providing access to medical care at our on-site clinic for senior pets adopted from FFF. If you adopted a "Frosted Face" dog or "Frosted Feline" cat who was 8 years of age or older at the time of adoption, you're eligible to use our on-site veterinary services, which are tailored to the unique needs of senior pets. All of this support is made possible by the Frosted Fan Program.

As your pet's adopter, you remain fully responsible for providing timely and appropriate veterinary care. Use of the FFF Veterinary Center is optional and intended as a supportive resource for those facing financial hardship that makes care difficult elsewhere. If you're able to obtain care through a private veterinary provider, we encourage you to do so, helping preserve this program for adopters who need it most. Clinic services are subject to availability, hours of operation, and appointment capacity and are not guaranteed as part of the adoption contract.

Prescription Program

FFF supports the cost of medications prescribed by FFF veterinarians when clinically indicated and when the medication is consistent within the scope of PASS and available resources. Medication coverage may be subject to veterinary approval, medical necessity, cost, availability, and current program capacity. Some medications may require additional approval or may not be routinely covered.

​All medication must be filled on the FFF Online Pharmacy and the receipt must be submitted within 30 days of purchase. ​Medications will be shipped directly to your home! FFF does not cover shipping, handling, or service fees. If you do not see your prescription on the FFF Online Pharmacy or have questions about your prescription, please email Family Support Specialists. If your pet requires a refill before the medication can be delivered, please visit the FFF Veterinary Center to request a paper prescription for fulfillment at a local pharmacy.

Non-covered items include over-the-counter and non-prescription products such as:
● Artificial tears and ocular lubricants
● Antibacterial or antifungal shampoos and mousses
● Antacids available over the counter, such as omeprazole or famotidine
● Flea, tick, and heartworm preventatives
● Nutraceutical supplements, such as Denamarin, Omega 3, psyllium, and probiotics.
● Behavioral supplements, such as Purina Calming Care.
● Prescription diets — all

F​FF does not reimburse for diagnostics, treatments, or medications provided at other hospitals.

*Important Notice: Beginning November 1, 2026, FFF will no longer maintain a full on-site pharmacy for routine medication refills.
Please familiarize yourself with the FFF Online Pharmacy, where medications can be ordered and shipped directly to your home.
If you are eligible for medication reimbursement through FFF, you may submit a reimbursement request after purchasing your medication within 30 days. Please plan ahead for refills and allow adequate time for shipping.